• Ability to write and speak fluently, clearly and concisely in English and Italian

•  Availability for a full-time schedule, in shifts covering 10:00 – 00:00, Monday – Sunday, 5 days/ week

•  Excellent problem-solving abilities

•  Empathetic and can communicate in a caring and friendly manner

•  Strong time management skills and motivation to exceed expectations

•  Enjoy working in a fast-paced environment

•  Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

•  Strong team spirit with passion and drive to help users and deliver the best in customer service.

•  High level of mediation and composure

As a Customer Support Agent:

• You will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness.

•  You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society.

•  You’ll be the face of some of the world’s top brands!

•  Are you looking for a great career and a place to shine?

We offer:

• Working from home, from any location in Romania

•  Stable job, in a multicultural fast-growing environment

•  Above-average fixed salary, performance and tenure-based bonuses, depending on the position

•  Monthly meal tickets

•  Free access to our modern and fully-equipped employees’ gym space in our office building in Bucharest

•  Private medical subscription coverage

•  Extra health benefits: special discounts for dental care and optical services with our partners

•  Reimbursement for your public transportation subscription, after the trial period (if you work from office)

•  Gym subscription reimbursement, after the trial period

•  Transportation vouchers for late shifts (if you work from office)

•  Free subscription to the Bookster virtual library

•  Dedicated psychologist available for free sessions (online or face to face)

•  Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more

•  Paid training and international career opportunities

•  Multilingual exposure – improve your spoken and written language skills

•  Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long