Customer Care Advisor for Online Team

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We are looking for a dynamic, enthusiastic, positive & motivated person for the role of Customer Care Advisor to join the Online Team!


Necessary conditions for applying to this position are:

– Minimum 1 year experience as Beauty Advisor or Specialist position in Sephora;

– Customer service oriented;

– Product knowledge;

– Quality focus and problem solving;

– Oral and written communication;

– Good  knowledge of Microsoft Office.


Your daily job will require to:

– Answer to all customer inquiries relating to online orders (order adjustments, delivery status, product information,     complaints, returns);

– Deliver and implement a solution for complains and special cases for online service;

– Educate the customer on product usage/purchase if needed;

– Collaborate with various teams internally and externally, work in common to resolve customer issues.

Aplică acum