Join our newest support team in Romania as a Customer Care Advisor with Italian & English!

What we expect from the ideal candidate:

• Advanced (C1) level of Italian, Medium (B2) level of English
• Availability for a full-time schedule: Monday-Sunday, 09:00-21:00
• Availability to work from home, anywhere in Romania

Desired skills, competencies and knowledge:

Technical knowledge and expertise:

• Professional and/or personal technical troubleshooting experience
• Familiarity with iOS and/or macOS, or comparable technology, is preferred
• Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
• Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
• Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time 

Customer service focus:

• Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
• Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
• Obsesses over the customer experience and constantly strives to exceed their expectations
• Able to communicate clearly and effectively, both written and verbal (in required language)
• Able to effectively tailor communication and style to different audiences and read verbal and non-verbal cues
• Approaches problems flexibly and is able to adapt and modify approach without compromising outcome 

Learning aptitude:

• Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed
• Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
• Stays curious and inquisitive in the pursuit of professional excellence
• Effective time management strategy including ability to multi-task, prioritize, organize and balance workload 

Resilience:

• Able to self manage and work independently in a fast-paced and highly-demanding environment
• Embraces repetition of core job duties, yet eager to take on more responsibility when needed
• Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
• Self-awareness to identify, address and manage navigating through challenges associated with the role
• Remains focused and poised despite criticism and setbacks
• Eager to receive feedback, embraces coaching and demonstrates changes as a result
• Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure

In this role, you would offer support to Italian speaking clients and:

• Provide information about products and services and troubleshoot technical issues communicating clearly and effectively, both in written and verbal 
• Answer customer inquiries and resolve customer issues in an efficient and timely manner
• Isolate and resolve complex technical issues through appropriate troubleshooting methodology
• Navigate through multiple systems and tools to research, comprehend and deliver solutions to customer in real time 
• Multi-task, prioritize, organize and balance workload 
• Approach problems flexibly, adapt and modify approach without compromising outcome 

We offer:

• Working from home, from any location in Romania
• Stable job, in a multicultural fast-growing environment
• Above-average fixed salary, performance and tenure-based bonuses, depending on the position
• Monthly meal tickets
• Free access to our modern and fully-equipped employees’ gym space in our office building in Bucharest
• Private medical subscription coverage
• Extra health benefits: special discounts for dental care and optical services with our partners
• Reimbursement for your public transportation subscription, after the trial period (if you work from office)
• Gym subscription reimbursement, after the trial period
• Free subscription to the Bookster virtual library
• Dedicated psychologist available for free sessions (online or face to face)
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
• Paid training and international career opportunities
• Multilingual exposure – improve your spoken and written language skills
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long