Customer Experience Ambassador (Dutch / Polish Advanced)

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We are seeking an awesome Customer Experience Ambassador to provide exceptional in-App support to our user community. Working with a top-notch team, you’ll be at the forefront of creating amazing customer experiences for a technology organization innovating in the urban micro-mobility space.
We are a rapidly growing electric scooter-share company, dedicated to providing alternative, last-mile transportation options to people living in high traffic urban areas. Our culture is focused on inclusion and sustainability, with a particular focus on entrepreneurial drive.

About your skills:

-fluency in  Dutch / Polish and English, with appropriate market language knowledge (minimum B2 level)
-availability for a full-time position, in shifts covering 07:00 – 24:00, Monday – Sunday
-strong writing and communication skills
-ability to troubleshoot and solve problems creatively and efficiently
-proven ability to be a positive contributor in a team environment
-able to flourish in an ambiguous, high growth tech environment where change is constant
-customer oriented: You have a passion for helping and empowering others
-Technology enthusiast: comfortable working across platforms and devices

About the role:

-support all user communities to resolve their inbound inquiries quickly and efficiently
-manage inbound email and in-app messages support through our CRM tool
-guide users’ interactions with the platform in accordance with community guidelines
-educate and build loyalty among new users
-ability to multitask and effective in time management
-analyse and improve complex workflows to operate more effectively
-detect and suggest areas for improvement in all areas of your role
-working collaboratively with peers globally to streamline processes
-review and analyse documents submitted by platform users
-ensure that documents meet client expectations for approval

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