Customer Experience Ambassador (Polish / Dutch / Portuguese / German Advanced)


  • Oraș:
    Bucuresti
  • Categorie:
Aplică acum

We are seeking an awesome Customer Experience Ambassador to provide exceptional in-App support to our user community. Working with a top-notch team, you’ll be at the forefront of creating amazing customer experiences for a technology organization innovating in the urban micro-mobility space.

We are a rapidly growing electric scooter-share company, dedicated to providing alternative, last-mile transportation options to people living in high traffic urban areas. Our culture is focused on inclusion and sustainability, with a particular focus on entrepreneurial drive.

What you need to have:

-fluency in Polish / Dutch / Portuguese / German with appropriate market language knowledge (minimum B2 level)

-fluency in English
-availability for a full-time position, in shifts covering 07:00 – 24:00, Monday – Sunday
-strong writing and communication skills
-ability to troubleshoot and solve problems creatively and efficiently
-proven ability to be a positive contributor in a team environment
-able to flourish in an ambiguous, high growth tech environment where change is constant
-customer oriented: You have a passion for helping and empowering others
-Technology enthusiast: comfortable working across platforms and devices

 

What you’ll do:

-support all user communities to resolve their inbound inquiries quickly and efficiently
-manage inbound email and in-app messages support through our CRM tool
-guide users’ interactions with the platform in accordance with community guidelines
-educate and build loyalty among new users
-ability to multitask and effective in time management
-analyze and improve complex workflows to operate more effectively
-detect and suggest areas for improvement in all areas of your role
-working collaboratively with peers globally to streamline processes
-review and analyze documents submitted by platform users
-ensure that documents meet client expectations for approval

We offer:

– Stable job – permanent labor contracts
– Above average fixed salary, performance bonuses
– Monthly meal tickets
– Transportation vouchers for late shifts
– International career – paid training and international career opportunities
– Multilingual exposure – improve your spoken and written language skills
– Inspiring and fun environment – our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
– Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
– Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
– Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more


Aplică acum