Order Administrator with English, 2 Years


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SUMMARY OF ROLE

  • All order related activities, order entry, expediting to ensure OTD, order updates, invoicing, etc.
  • Entering all required information into the Company’s business systems, follow-up and meeting agreed objectives.
  • Follows up and communicates with manufacturing for queries regarding lead-times, order status, escalations, etc, keeping the system updated with the latest changes.
  • Proactive backlog management and expediting where required to improve Service Levels.
  • Keep all business systems up to date with relevant and required information, e.g. Oracle, CRM OD.
  • Redirecting customer support requests to the correct owner as appropriate.
  • Conducting all business activities and all communication in a professional manner at all times.
  • Handle customer complaints and collaborates with the relevant responsible, in order to be solved.
  • Release Order Acknowledgments towards the customers.
  • Ensuring purchase orders and internal purchase orders are commercially complete/ accurate before processing for order entry.
  • Pro-active management of personal order backlog and performing timely date management in accordance with the agreed procedures.
  • Ensuring that activities are carried out according to agreed departmental KPIs and Procedures, and recorded in required business systems (constantly and comprehensively).
  • Adhering to local and international Emerson Trade Compliance and Quality Management procedures, as well as the Emerson Ethics policy, with respect to all business activities.
  • Adhering to Emerson’s commitment to Environment, Health & Safety as a core business value
  • Other responsibilities as required

REQUIREMENTS

  • University degree
  • 1+ year experience in customer interactions
  • Languages: English advanced level
  • PC skills: MS Office , Internet, Oracle is a plus

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