Join a customer support team for our client, thе largest user-generated online gaming platform, thе #1 gaming site for kids and teens.
Recommended skills set:
On this rolе, you would:
⦁ Develop a solid understanding of client moderation rules and guidelines.
⦁ Review uploaded content and take applicable actions to approve, disapprove, or escalate the content.
⦁ Review reported content – mark and categorize applicable Terms of Service (TOS) and
⦁ Assign accurate moderation actions against accounts in line with the client Moderation Matrix.
⦁ Be able to review and maintain professionalism with all types of potential content. Agents will encounter all variety of content, including content that is graphic, violent, explicit, pornographic, and disturbing.
⦁ Show appropriate judgement in alerting sr. mods and leads to escalated content that requires further action.
⦁ Become proficient in multiple internal toolsets and queues.
⦁ Communicate effectively with team members via chat and email.
⦁ Aid in reporting of inappropriate use of the client content on off-site platforms such as Twitter, YouTube, Facebook, etc.
⦁ Use both canned and custom messaging in a professional manner to accurately leave internal notes and provide clear messaging back to users on moderation actions.
Additional Job Description
Join the Rock’n Roll super-team of German speakers!
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.