Work permit support for non-EU French & English speakers

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Description and Requirements

At TELUS International, we take pride in our passion for growth. As a multicultural team, we value diversity and support our values with a transparent and fair recruitment process.
We are now opening our doors to French speakers from outside the European Union by offering full-cycle support with obtaining a work permit for eligible candidates.
What we expect from the ideal candidate:
-good command of French and English languages (speaking, writing, understanding)
-availability for a full time schedule, in 8 h 30 minutes shifts, 5 days / week, Monday – Sunday, covering different shift based on the project’s availability (morning, afternoon or night shifts, by rotation)
-individuality, tact, and ability to work directly with international clients
-very good communication skills and the ability to remain calm in all situations
-good computer literacy
-adaptability, initiative, proactively ready for learning new things and bringing add value to the team
What would make you an eligible candidate for a work permit?
-you already live in Romania (Bucharest or other cities)
-your profile matches the requirements above
-you have completed your studies and your status is compatible with a full-time working schedule (ex. non-EU students are not eligible for a work permit until graduation)
-you have a legal background that will be compatible with your activity in Romania and that could not trigger a rejection of your work permit from the authorities (ex. criminal record)
-following the selection process (assessments, interviews, medical check-up) you will be considered fit for the role
Your daily responsibilities:
-depending on the account you will be working on, you will be taking/making calls and writing emails in French and English
-identify customer needs, assist with their inquiries and provide the highest quality of service in meeting their needs
-resolve customer questions, complaints and requests developing and maintaining a full knowledge of client products and services
-perform customer verifications
-manage customers’ accounts
-offer customer support using different software applications
-be an awesome team member
We offer:
– Full-cycle support with obtaining a work permit: costs, procedure, documentation
– Stable job – permanent labor contracts
– Above average fixed salary, performance bonuses
– Monthly meal tickets
– Night shift hours extra-payment, if the case
– Private medical insurance coverage
– Public transportation & gym subscription reimbursement, after trial period
– International career – paid training and international career opportunities
– Multilingual exposure – improve your spoken and written language skills
– Inspiring and fun environment – our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
– Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
– Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
It’s different here! Check out our Facebook page!

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