Description and Requirements

Join a customer support team for our client, thе largest user-generated online gaming platform, thе #1 gaming site for kids and teens.

Recommended skills set:

• Medium level of French and English (B2 in written and oral).
• Availability for a full time schedule,covering shifts 24/7, Monday – Sunday
• Availability to work from the office in Bucharest
• Highly developed sense of integrity and commitment to community safety.
• Demonstrated passion for excellence with understanding their actions impact not only single users but an entire online community.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Has “thick skin” and be able to handle reviewing a wide variety of content/text.
• Has a pleasant, patient and friendly attitude.
• Strong self-organization, decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Willingness to work a flexible schedule, including weekends, evenings and overtime
• Possess a strong work ethic and team player mentality.

On this rolе, you would:

• Develop a solid understanding of client moderation rules and guidelines.
• Review uploaded content and take applicable actions to approve, disapprove, or escalate the content.
• Review reported content – mark and categorize applicable Terms of Service (TOS) and
• Assign accurate moderation actions against accounts in line with the client Moderation Matrix.
• Be able to review and maintain professionalism with all types of potential content. Agents will encounter all variety of content, including content that is graphic, violent, explicit, pornographic, and disturbing.
• Show appropriate judgement in alerting sr. mods and leads to escalated content that requires further action.
• Become proficient in multiple internal toolsets and queues.
• Communicate effectively with team members via chat and email.
• Aid in reporting of inappropriate use of the client content on off-site platforms such as Twitter, YouTube, Facebook, etc.
• Use both canned and custom messaging in a professional manner to accurately leave internal notes and provide clear messaging back to users on moderation actions.

We offer:

• A multicultural fast-growing environment
•  Above-average fixed salary, performance and tenure-based bonuses, depending on the position
•  Monthly meal tickets
•  Free access to our modern and fully-equipped employees’ gym space in our office building in Bucharest
•  Private medical subscription coverage
•  Extra health benefits: special discounts for dental care and optical services with our partners
•  Reimbursement for your public transportation subscription, after the trial period (if you work from office)
•  Gym subscription reimbursement, after the trial period
•  Free subscription to the Bookster virtual library
•  Dedicated psychologist available for free sessions (online or face to face)
•  Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
•  Paid training and international career opportunities
•  Multilingual exposure – improve your spoken and written language skills
•  Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

Additional Job Description

Join a back-office customer support team for our client, thе largest user-generated online gaming platform, thе #1 gaming site for kids and teens.