Join our newest support team in Romania as a Customer Care Advisor with Italian & English!︀︋︇️︄︊︉︋​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎

What we expect from the ideal candidate:

• • • Advanced (C1) level of Italian, Medium (B2) level of English

    • Part time schedule(4h): Monday-Sunday, in shifts between 09:00-14:00, 16.00-21:00

    • The training period will be full time

    • Availability to work from home, anywhere in Romania

Technical knowledge and expertise:

• • • Professional and/or personal technical troubleshooting experience

    • Familiarity with iOS and/or macOS, or comparable technology, is preferred

    • Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others

    • Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology

    • Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time

Customer service focus:

• • • Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)

    • Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution

    • Obsesses over the customer experience and constantly strives to exceed their expectations

    • Able to communicate clearly and effectively, both written and verbal (in required language)

    • Able to effectively tailor communication and style to different audiences and read verbal and non-verbal cues

    • Approaches problems flexibly and is able to adapt and modify approach without compromising outcome

Learning aptitude:

• • • Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed

    • Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization

    • Stays curious and inquisitive in the pursuit of professional excellence

    • Effective time management strategy including ability to multi-task, prioritize, organize and balance workload

Resilience:

• • • Able to self manage and work independently in a fast-paced and highly-demanding environment

    • Embraces repetition of core job duties, yet eager to take on more responsibility when needed

    • Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure

    • Self-awareness to identify, address and manage navigating through challenges associated with the role

    • Remains focused and poised despite criticism and setbacks

    • Eager to receive feedback, embraces coaching and demonstrates changes as a result

    • Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure

In this role, you would offer support to Italian speaking clients and:

• • • Provide information about products and services and troubleshoot technical issues communicating clearly and effectively, both in written and verbal

    • Answer customer inquiries and resolve customer issues in an efficient and timely manner

    • Isolate and resolve complex technical issues through appropriate troubleshooting methodology

    • Navigate through multiple systems and tools to research, comprehend and deliver solutions to customer in real time

    • Multi-task, prioritize, organize and balance workload

    • Approach problems flexibly, adapt and modify approach without compromising outcome

We offer:

• • Working from home, from any location in Romania

  • Stable job, in a multicultural fast-growing environment

  • Above-average fixed salary, performance and tenure-based bonuses, depending on the position

  • Monthly meal tickets

  • Free access to our modern and fully-equipped employees’ gym space in our office building in Bucharest

  • Private medical subscription coverage

  • Extra health benefits: special discounts for dental care and optical services with our partners

  • Gym subscription reimbursement, after the trial period

  • Free subscription to the Bookster virtual library

  • Dedicated psychologist available for free sessions (online or face to face)

  • Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more

  • Paid training and international career opportunities

  • Multilingual exposure – improve your spoken and written language skills

  • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​