Description and Requirements

Are you interested in relocating to Sofia, Bulgaria and starting a new chapter in an international work environment? If your answer is YES, this might be the perfect opportunity for you!

TELUS Digital Bulgaria, a global leader in customer experience (CX), is expanding its team and currently hiring Customer Support Specialists who speak one or more of the following languages, in addition to English:

Danish | Dutch | Finnish | German | Hebrew | Icelandic | Hungarian | Irish | Belarusian | Czech | Estonian | French | Italian | Latvian | Lithuanian | Polish | Portuguese | Russian | Spanish | Swedish | Turkish | Arabic | Amharic | Armenian | Albanian | Azeri | Croatian | Farsi | Georgian | Greek | Kazakh | Kyrgyz | Romanian | Serbian | Slovak | Slovenian |  Ukrainian | Uzbek

Your main responsibilities:

• Provide outstanding customer support via phone, email, or chat
• Understand customer needs and offer the right solutions
• Contribute to a seamless and satisfying customer journey
• Be part of a positive and collaborative team

Please note: this is an on-site position – you will be working from our office in Sofia, Bulgaria.

No previous experience is required! You just need to be fluent in one of the languages listed above, have at least a B1-B2 level of English, and strong communication skills. 

What we offer:

• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) 
• Fully paid training  
• Stable job and career development opportunities
• Attractive salary 
• Additional health insurance 
• 50+ benefits and services to choose from 
• Positive international working environment 
• Support and learning 
• Employee referral bonuses

Interested in growing your career in a dynamic and international setting? Apply now and join a team that values your language skills and your potential!

Our location: Bulgaria’s affordable lifestyle offers a sea of opportunities!

Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater, outdoor festivals, as well as galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of Vitosha mountain, where enthusiasts often can be found hiking or skiing, and is only 300km away from the Mediterranean Sea.

The TELUS Tower office offers numerous benefits for its employees, such as a top location, a personal gym, relaxation, and gaming areas.

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services – designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company’s primary focus is strict adherence to all our clients’ procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Additional Job Description

Are you interested in relocating to Sofia, Bulgaria and starting a new chapter in an international work environment? If your answer is YES, this might be the perfect opportunity for you!