On this role, you will be a role model for delivering legendary service and will be capable of owning any customer issues; driving them to resolution. You will need to anticipate the needs of the customer and communicate effectively and professionally, while bringing up-front your experience, knowledge, wisdom and soft skills.

If you live in any town/city in Romania and you want to work from home, check the conditions below:

• Minimum B2 English level (oral and written)

• Previous experience in customer support is mandatory

• Availability for a full-time schedule, Monday-Friday, shifts between 5:00 – 01:00

• Availability to work from home

• Strong team oriented interpersonal skills, with the ability to effectively interface with a wide variety of people and roles.

• Strong analytical skills, proven ability to solve problems and learn new processes quickly.

• Passionate about identifying opportunities for process improvement

• Self-motivated to absorb and engage in continuous learning

• Capable of adjusting and excelling in a fast-paced and ever-changing environment

• Ability to handle multiple responsibilities, multitask and work independently.

• Ability to not only cope but thrive under pressure.

• Previous experience in reviewing, processing and executing large contracts is a plus.

More about your responsibilities:

• Provides an investigative and curious approach to each customer inquiry

• Dedicated to finding a solution to the customers’ problem vs simply providing answers to their questions

• Confidence in or experience with supporting fellow experts within a similar industry or service

• You will use your strong background in B2B or B2C customer service, including high volume email help desk, chat and phone support to provide excellent customer support

• You will get to display infectious energy for the customer experience, as well as empathy and a positive attitude for customer pain points

• You are going to expertly voice your opinion to make things better and take action

• You will be working collaboratively with a geographically dispersed team

• You get to be flexible enough to adjust on the fly as things change

• You will mentor junior colleagues

We offer:

• Stable job – permanent labor contracts

• Fixed salary and monthly performance bonus

• Monthly meal tickets

• International career – paid training and international career opportunities

• Multilingual exposure – improve your spoken and written language skills

• Inspiring and fun environment – our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!

• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

• Private medical insurance coverage

• Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more