Description and Requirements

What we expect from the ideal candidate:

• Advanced level of Polish(C1-C2)

•  Minimum B2 level of English(writing, speaking)
•  Availability for a full time schedule, 9:00-20:00, in 2 shifts, Monday – Friday
•  Availability for hybrid workstyle (Bucharest office AFI Park 3 building)
•  Relocation package will be available for candidates from outside Bucharest
•  Basic knowledge of professional customer communication
•  Understanding of customer concerns
•  Customer care experience is an advantage
•  Banking experience is an advantage
•  Experience with Office 365, MS Outlook, MS SharePoint
•  Experience with using Jira software is a plus
•  Strong written and verbal communication skills and problem-solving attitude
•  Team player
•  Ability to collaborate across departments and teams
•  Ability to work in a fast-paced, multi-task environment

Responsibilities:

• Answer incoming requests from clients and providing support to them by channels provided by the Bank in Polish language professionally.
•  Escalate complex issues to the appropriate team to ensure rapid support
•  Ensures that appropriate actions are taken to resolve client´s issues and concerns
•  Handling outgoing calls with clients about ad-hoc data information, feedback
•  Closely cooperate with internal teams such as Back Office, IT or other departments to help customers with requirements
•  Register and handle incoming complaints or requests
•  Process product or customer data changes in internal banking systems
•  Share relevant customer feedback to help us improve our offerings
•  Ensure customer satisfaction
•  Other administration activities

We offer:

• Stable job – permanent labor contracts
•  Above average fixed salary, performance bonuses
•  Relocation package available for candidates from outside Bucharest
•  Monthly meal tickets
•  Free access to our modern and fully-equipped employees’ gym space in our offices
•  Public transportation reimbursement, after the trial period
•  International career – paid training and international career opportunities
•  Multilingual exposure – improve your spoken and written language skills
•  Inspiring and fun environment – our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
•  Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
•  Private medical subscription
•  Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
  

Additional Job Description

We are looking for Polish speakers! Apply here and be ready for the greatest opportunity!