Description and Requirements

We are now opening our doors to French speakers from outside the European Union by offering full-cycle support with obtaining a work permit for eligible candidates.

What we expect from the ideal candidate:

• French and English Level B2 (medium in spoken)

• Ability to write and speak fluently, clearly and concisely in French and English
• Availability for a full-time schedule, in shifts covering 10:00 – 00:00, Monday – Sunday, 5 days/ week
• Previous experience in customer support mandatory, at least 6 months
• Excellent problem-solving abilities
• Empathetic and can communicate in a caring and friendly manner
• Strong time management skills and motivation to exceed expectations
• Enjoy working in a fast-paced environment
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Strong team spirit with passion and drive to help users and deliver the best in customer service.
• High level of mediation and composure

What would make you an eligible candidate for a work permit?

• you already live in Romania (Bucharest or other cities)
• your profile matches the requirements above
• you have completed your studies and your status is compatible with a full-time working schedule (ex. non-EU students are not eligible for a work permit until graduation)
• you have a legal background that will be compatible with your activity in Romania and that could not trigger a rejection of your work permit from the authorities (ex. criminal record)
• following the selection process (assessments, interviews, medical check-up) you will be considered fit for the role

Your daily responsibilities:

As a Customer Support Agent:

• You will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness.
• You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society.
• You’ll be the face of some of the world’s top brands!
• you will be taking/making calls and writing emails in French and English
• Identify customer needs, assist with their inquiries and provide the highest quality of service in meeting their needs
• Resolve customer questions, complaints and requests developing and maintaining a full knowledge of client products and services
• Perform customer verificationsanage customers’ accounts
• Offer customer support using different software applications
• Be an awesome team member

We offer:

• Full-cycle support with obtaining a work permit: costs, procedure, documentation
• Stable job – permanent labor contracts
• Above average fixed salary, performance bonuses
• Monthly meal tickets
• Night shift hours extra-payment, if the case
• Private medical insurance coverage
• Public transportation & gym subscription reimbursement, after trial period
• International career – paid training and international career opportunities
• Multilingual exposure – improve your spoken and written language skills
• Inspiring and fun environment – our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
• Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more