Requirements

• Advanced level of Dutch (B2-C1) and Medium level of English (B2)
• Availability for a part-time schedule, Monday – Friday, 10:00 – 18:00
• Previous interactive customer service experience
• Solutions driven with strong critical thinking skills
• Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond for every customer
• Innate desire to learn more about the product/service in order to better assist customers

Job description

• Reply to inbound customer inquiries in a call center environment (calls, e-mails, chat)
• Process orders, provide product information and troubleshoot basic equipment issues
• Confidently make product and service recommendations tailored to customers’ needs/wants
• Build professional relationships and rapport with customers in order to deliver exceptional customer experiences
• Consistently perform well within a fast-paced and constantly changing environment
• Contribute to a diverse team
• Have ability and willingness to tend to any other tasks as assigned

We offer:

• Availability for working from the office in Bucharest
• Stable job, in a multicultural fast-growing environment
• Above-average fixed salary, performance and tenure-based bonuses, depending on the position
• Monthly meal tickets
• Free access to our modern and fully-equipped employees’ gym space in our office building in Bucharest
• Private medical subscription coverage
• Extra health benefits: special discounts for dental care and optical services with our partners
• Reimbursement for your public transportation subscription, after the trial period (if you work from office)
• Gym subscription reimbursement, after the trial period
• Free subscription to the Bookster virtual library
• Dedicated psychologist available for free sessions (online or face to face)
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
• Paid training and international career opportunities
• Multilingual exposure – improve your spoken and written language skills
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long