The Business Process Excellence Team in TELUS Digital is looking for highly motivated team members to join their Global team as a Business Process Excellence Senior Lead within our fast-paced, revolutionary, global environment. Successful candidates will be responsible for guiding and collaborating with Operations on the implementation and execution of COPC requirements towards certification. The Senior Lead should own the certification process alongside Operations and Support departments and regularly communicate challenges and milestones effectively.

Main Responsibilities:

Be a COPC internal consultant and collaborate with the Operations Teams to define and execute action plans, helping them close gaps, improve and maintain performance to guarantee certification and recertification as required.

Requirements:

• Schedule flexibility
• Availability for a hybrid workstyle

Skills:

• Expert in process mapping and tools (Visio, LucidChart, statistical software)
• Ability to work in a fast paced environment and manage changing priorities
• Expert in stakeholder management
• Expert knowledge of root cause, trends, and statistics analysis
• Ability to solve problems in straightforward situations; analyze possible solutions using technical experience, judgment and precedents
• Effective oral communication skills in a virtual environment
• Effective written and oral communication skills
• Ability to multitask, meet deadlines and adhere to project timelines
• Creativity and innovation
• Teamwork and good interpersonal relationships
• Analytical skills
• Active listening
• Decision making / Problem solving

Knowledge:

• English level: B2 (oral and written comprehension, appropriate use of language) – Required
• Google Workspace – Advanced
• Google Docs- Advanced
• MS Visio or Lucidchart – Advanced
• Process documentation methodology – Advanced
• Process Mapping – Advanced
• Creation of manuals and standard of processes – Advanced

Studies & Experience:

• Graduated in Engineering, Computer Science, or related fields – Required
• Lean Six Sigma training and certification – Required
• ISO 9001 Knowledge – Desirable
• COPC Knowledge & Certification – Desirable
• Minimum 3 years of Process Improvement, Quality Model Compliance, Project management or related experience – Desirable
• Experience supporting leadership members in operational or project roles

We offer:

• Stable job, in a multicultural fast-growing environment
• Above-average fixed salary, performance and tenure-based bonuses, depending on the position
• Monthly meal tickets
• Free access to our modern and fully-equipped employees’ gym space in our office building in Bucharest
• Private medical subscription coverage
• Extra health benefits: special discounts for dental care and optical services with our partners
• Reimbursement for your public transportation subscription, after the trial period (if you work from office)
• Gym subscription reimbursement, after the trial period
• Transportation vouchers for late shifts (if you work from office)
• Free subscription to the Bookster virtual library
• Dedicated psychologist available for free sessions (online or face to face)
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
• Paid training and international career opportunities
• Multilingual exposure – improve your spoken and written language skills
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long