Description and Requirements

We are looking for a Team Leader with English to support our newest account in Romania – MyHeritage!

Responsibilities:

• Monitor and evaluate the performance of the assigned team
• Stimulate the team using motivational techniques in order to maintain the quality standards required by the account
• Implement action plans
• Look for continuous improvement solutions
• Facilitate problem solving and collaboration
• Provide coaching and feedback to the team members

Requirements:

• Proficient English level (C1) for both speaking and writing
• Minimum of 1 year of leadership experience in a BPO / Call Center environment
• Previous work experience in a Technical account
• Good attitude, motivation and communication skills
• Excellent attention to details and active listening skills
• Availability for a full-time job on a Work-from-Office model in Bucharest
• Availability to work full-time, in shifts covering Monday-Friday, 8:00 – 22:00 (with the possibility for the schedule to be extended to Saturday as well)

We offer:

• Stable job, in a multicultural fast-growing environment 
• Monthly meal tickets
• Free access to our modern and fully-equipped employees’ gym space in our office building in Bucharest
• Private medical subscription coverage
• Extra health benefits: special discounts for dental care and optical services with our partners
• Reimbursement for your public transportation subscription, after the trial period (if you work from office)
• Gym subscription reimbursement, after the trial period
• Transportation for late shifts (if you work from office)
• Free subscription to the Bookster virtual library
• Dedicated psychologist available for free sessions (online or face to face)
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
• Paid training and international career opportunities
• Multilingual exposure – improve your spoken and written language skills 
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long